Cancellation and Refund Policy

Last Updated: 12 August 2025

At Curate Clinic, we are committed to providing exceptional services and ensuring our clients are satisfied. This policy outlines the terms for refunds, cancellations, and rescheduling. 

Cancellations by the Client 

• We require a minimum of 24 hours notice to cancel or reschedule an appointment without incurring a fee.  
• Cancellations made with less than the required notice may result in a cancellation fee of 100% of any deposit paid.  
• Failure to attend a scheduled appointment (“no-show”) may result in forfeiting your deposit or prepayment.  

Cancellations by Us 

• In rare cases, we may need to cancel or reschedule an appointment due to unforeseen circumstances.  
• If we cancel a booking, you will be offered the choice of rescheduling or receiving a full refund of any deposit paid.  

Refunds for Services 

• All services are provided as described and are non-refundable once performed.  
• We do not guarantee specific outcomes, as results vary between individuals. Dissatisfaction with a treatment outcome does not constitute grounds for a refund. 
• If you experience an adverse reaction, please contact us immediately so we can assess and address your concerns.  

Refunds for Products 

• Products purchased in-clinic or online are non-refundable unless they are faulty or defective.  
• Faulty items must be returned within 30 days of purchase for an exchange or refund.  

Deposits & Prepayments 

• Deposits are required for certain treatments and will be applied toward your service cost.  
• Deposits are non-refundable unless the appointment is cancelled within the permitted notice period or cancelled by us.  

How to Request a Refund 

• To request a refund, please email us at admin@curateclinic.com with your booking details and reason for the request.  
• Approved refunds will be processed within 7 days using the original payment method.  

By booking with Curate Clinic, you agree to this Refund & Cancellation Policy.